Wayne founded the Business Performance Collaborative to help leaders simplify the complex challenges associated with executing strategy, and addressing issues with business integration and operations.
Wayne brings over 20 years of experience as a former Senior Manager with Arthur Andersen, former world wide director of Andersen’s Finance Business Solutions Team and Director of Business Consulting for Servicesoft Inc. – a software firm specializing in electronic customer service solutions. Over the course of his career he has led functional and company-wide reengineering efforts, manpower and activity-based transformation efforts, strategy development, systems selections and implementations, finance function transformations, performance management and budget process improvement.
Typically his clients are struggling to address a variety of business challenges associated with high growth, transforming industries, systems implementations, and merger integration. He has found that these issues often result in inefficient operational processes, the misapplication of technology, and a poor customer experience. He enjoys leading teams to fundamentally rethink business processes and applying tools to increase the value and efficiency of internal operations and finance, His business integration/improvement philosophy involves a significant emphasis on cross-functional, cross-SBU involvement in the change process.
He is a world-class facilitator with experience navigating complex group dynamic situations to surface the root causes and develop practical cross-functional solutions. He brings a specific competence in designing and orchestrating large-format interventions involving personnel from diverse and often conflicting groups within the company.
Business Performance Collaborative